Terms and Conditions – Norrel

Terms and Conditions

Last Updated: November 2025

Welcome to Norrel. These Terms and Conditions outline the rules and regulations for the use of our website www.norrel.shop and services provided by Norrel. By accessing or using this website, you agree to comply with and be bound by these Terms. If you do not agree to these terms, please refrain from using our website.

1. General Information

Norrel specializes in premium everyday jewelry crafted from 316 stainless steel, 18K gold plating, and anti-tarnish coating. Our products are designed for long-lasting beauty and everyday wear. These Terms apply to all visitors, users, and customers of our website.

2. Intellectual Property

All content on this website — including text, images, logos, graphics, and product designs — is the property of Norrel and protected under applicable copyright and trademark laws. You may not reproduce, distribute, or modify any part of this website without our prior written consent.

3. Product Information

We make every effort to ensure product details, descriptions, and images are accurate. However, minor variations in color or texture may occur due to photography or screen settings. Products are subject to availability; we reserve the right to discontinue or modify items without prior notice.

4. Pricing and Payments

All prices displayed on our website are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise. We accept secure online payments through authorized payment gateways. Norrel reserves the right to update or change pricing at any time without notice.

5. Shipping and Delivery

We deliver across India. Shipping timelines may vary depending on location. You will receive a confirmation email and tracking details once your order has been dispatched. Norrel will not be liable for delays caused by courier services or unforeseen circumstances.

6. Returns and Exchanges

We accept returns or exchanges only as described in our Return & Exchange Policy. Customers must follow the steps and requirements outlined there.

7. Limitation of Liability

Norrel shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services. All jewelry must be used as intended and maintained according to our care instructions.

8. User Responsibilities

You agree not to misuse the Norrel website, including unauthorized access, hacking, or transmitting harmful materials. Misuse may lead to immediate account termination and potential legal action.

9. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal data.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of India, with jurisdiction in Thiruvananthapuram, Kerala.

11. Changes to Terms

Norrel reserves the right to modify or update these Terms at any time without prior notice. Changes will be effective immediately upon posting on this page. Please review it regularly.

12. Contact Us

For questions regarding these Terms, contact: