All Norrel jewelry is crafted from high-quality 316 stainless steel, 18K gold plating, and anti-tarnish coating — making each piece waterproof, durable, and skin-friendly.

No. Norrel jewelry is anti-tarnish and corrosion-resistant, designed to retain its brilliance even with regular wear.
With proper care, your jewelry will maintain its shine for years.

Yes! Our jewelry is 100% waterproof and resistant to sweat, perfume, and humidity.
You can wear it confidently while showering, swimming, or during workouts — it won’t fade or rust.

Absolutely. All our pieces are nickel-free, lead-free, and hypoallergenic, making them safe for sensitive skin.

Wipe gently with a soft, dry cloth after use, store items separately in the Norrel box, and avoid harsh chemicals or abrasive cleaners.

Orders are typically delivered within:

3–5 business days in metro cities

5–7 business days in other locations

You’ll receive tracking details via email or SMS once your order is shipped.

For more details, visit our Shipping Policy.

Currently, we ship only within India.
We’re working on expanding globally soon — stay tuned through our Instagram @norrel.shop for updates.

We accept returns or exchanges only for defective, damaged, or incorrect products.
To be eligible, customers must share a mandatory unboxing video within 48 hours of delivery.

Please visit our Return & Exchange Policy for full details.

After your order is shipped, you’ll receive an email or SMS containing your tracking ID and courier details.
You can also track your order directly from your Norrel account dashboard.

Our support team is here to help Monday to Saturday, 10 AM – 6 PM (IST).
📧 support@norrel.shop
🌐 www.norrel.shop